Terms And Conditions

Terms and Conditions

Refund Policy

In any occasion, any funds deposited will not be liable for a refund if the initial design and concepts (after delivery) are approved, or a change is asked for unless Robust Web Designs cancels or ends your Contract for a reason other than your breach or non-execution.

All requests for refund will be as per the following arrangement:

You make a solicitation when the underlying ideas for a logo are provided. However once you approve or ask for changes in the initial designs, the refund offer will be void and a request for refund will not be entertained.
Once the project has been entered in revision phase, the refund offer will be void and a request for refund will not be entertained.
If the client changes their mind and cancels the entire project, they will be entitled to be refunded by 67% of the total amount.
On the off chance that demand for refund is made before the delivery of initial design concepts, then you would qualify for a full refund (less 10% administration and preparing charge).
If the refund request is made within 48 hours, you will only be eligible for a 66% refund (less 10% administration and preparing expense).
If the refund request is made within 48-96 hours after the initial design delivery, you will only be eligible for a 33% refund (less 10% service & processing free).
No refund request will be entertained after 96 hours of the initial design delivery. However, we believe in 100% customer satisfaction so you are requested to reach out to us so we can address your concerns.
No request for refund will be entertained after inaction by the customer after 7 working days. If you wish to restart the order, you will be charged a certain fee contingent upon your venture.
No request for refund will be entertained if the customer goes unresponsive at any point of time for 5 working days.
All refund request should be made to the support department. Orbitdesignagency.com reserves the right to approve/reject any and all refund requests based on an individual case to case premise.
No refund will be entertained after the final files have been delivered.
For Website bundles, no refund will be entertained once the initial design mock up has been revised or the inner pages have been created with client’s approval.
All requests for refund must be communicated to the support department. Orbitdesignagency.com, in light of the infringement of your user agreement reserves all authority to affirm/object your solicitation on an individual case to case premise.
For Robust Web Designs/Custom bundles, refund will be apply just the same as on the single packages.
For instance, in the event that you request for a logo and web design and approve of the logo, you are eligible for the refund of the website service at the time of initial design only.
A refund request should have a legitimate reason which must be qualified against the outline brief and client input for revisions. Unless an idea has not been composed as per brief, a refund will not be approved however discount won’t be given however further revisions will be provided until you are satisfied.
It is also to be noted that, under any circumstances, both parties (Robust Web Designs & Client) agree not to attack/criticize each other and any of its employee, associate/s or partner/s publicly (on public forums, blogs, social networks etc.) at any given time during or subsequent to contract period. Similarly both parties agree not to talk on forums, blogs, community groups or any social media in a way which brings bad name to either party or any of its employee, associate or partner. In case of breach, the breaching party would have to pay a reasonable compensation decided by the non-breaching party as damages.
Money Back Guarantee depends on that the request is set in accordance with some basic honesty. Where a client has placed design orders with more than one agency for the same job, with the intention of claiming a refund, Robust Web Designs does not consider this to be good faith. In such instances, we reserve the right to decline a refund request.
All design jobs require client input before finishing the design which is why it is requested that the customer is active throughout the process and gives feedback in order to get the required results.
100% unique design guarantee qualifies you for a new logo if the logo designed by Robust Web Designs is found to be considerably similar to another design that already exists. Any likeness to a current outline will be just a fortuitous event and Robust Web Designs won’t acknowledge any responsibility or claim of any compensation in such a case. It is the client’s responsibility to get their artwork copyrighted.

By using Robust Web Designs website, the user hereby agrees to fully comply with this stated set of use of website terms and conditions. If in any case the user does not solely agree and oblige with the stated terms and conditions then one may not use Robust Web Designs in any of the ways.

This statement of terms and conditions hereby ratifies that Robust Web Designs, has complete rights and autonomy to revise, change, update or edit this statement of terms and conditions and being a user of Robust Web Designs it is mandatory to fully comply with these terms of use as the basic set of mutual understanding and consent to use Robust Web Designs.

For all the stated terms and conditions Robust Web Designs have a zero level tolerance and both the parties Robust Web Designs and the User are required to follow and fully comply with these stated terms and conditions respectively. All the activities are carried out by Robust Web Designs on the mutual understanding that the user has entirely agreed with the use of Robust Web Designs website terms and conditions.

The logo, Name and Graphics of Robust Web Designs and its products and services are the trademarks of Robust Web Designs. All other company names, brand names, trademarks and logos mentioned on the website are the property of their respective owners and do not constitute or imply endorsement, sponsorship or recommendation thereof by Robust Web Designs and do not constitute or imply endorsement, sponsorship or recommendation of Robust Web Designs at all by the respective trademark owners.

All the copyrights are retained by Robust Web Designs on all of the design work including the entire content, words, pictures, ideas, visuals and illustrations unless anything is specifically released or published publically in writing and after all costs have been settled.

Project Proposal/Manifesto

For service proposal, Robust Web Designs provides a highly customized and personalized environment for the users to place their project requirement directly through the “Talk to Us” page where users can fill out the project requirements form with great convenience. In order to make the process more authentic and convenient, Robust Web Designs, has provided all the online and offline contact resources as well through which you can easily communicate with our support team.

Backup and Data Loss

Through this statement of terms and conditions, Robust Web Designs make it clear that users’ use of the website is solely at their own risk. In any case Robust Web Designs do not ensure any data loss encountered. Through this statement of terms and conditions, the users of Robust Web Designs agree to take full responsibility for using the website and the consequences dealt with in.

Endorsement

Being a user of this website You agree to defend, indemnify and hold harmless Robust Web Designs and the directors, officers, managers, employees and representatives of each of them, for any type of loss, damages or costs, including reasonable lawyers’ fees, resulting from any third party claim, action, or demand related to your name or the use thereof.

This indemnification is in addition to any indemnification required under the Dispute Policy. Robust Web Designs do not own or attempt to nor want to and will not claim ownership of your provided or shared content.

For Robust Web Designs, if a user shares one’s website in regard of project proposal or works activity, all the elements on your website is considered a publication of yours and Robust Web Designs is not considered to be held responsible for anything you present on the web through your domain at all.

All of your logos, Names, Graphics, Design Theme, Brand Names, Trademarks, the Content, Words, Pictures, Images, Ideas, Visuals and Illustrations are all your assets and Robust Web Designs will not claim the ownership in any way.

Accountability

Robust Web Designs in any case shall not be responsible for any type of claimed damages, including incidental and consequential damages, which may arise from Robust Web Designs’ servers going off-line or being unavailable for any reason whatsoever. In addition, Robust Web Designs shall not be held responsible for any type of claimed damages resulting from the corruption or deletion of any website from one of Robust Web Designs’ servers. All damages shall be limited to the immediate termination of your service.

Our expert team will always do their best to keep the entire website run smoothly while having no bugs and glitches ensuring that your web experience is the best when you are on Robust Web Designs.

Robust Web Designs disclaim any and all of the loss or liability that results from, but not limited to;

Any type of loss or liability resulting from Robust Web Designs’ website access delays or website access interruption. Any type of loss or liability that result from Robust Web Designs website data transfer.

Any type of loss or liability that result from the unauthorized use or misuse of users’ primary information by anyone.

Any type of loss or liability that result from errors, omissions, or misstatements in any and all information or service(s) provided under this agreement.

Any type of loss or liability that result from the deletion of or failure to store email messages.

Any type of loss or liability that result from the users’ inability to use our mail service.

Any type of loss or liability that result from the use of Robust Web Designs’ mail service. Loss or liability that you may incur in connection with our processing of your application for our services and the website.

Denial

Robust Web Designs shall be the sole arbitrator of what is and is not a violation of these acceptable use terms and conditions. Robust Web Designs reserves complete rights to update or revise this statement anytime. Robust Web Designs reserves the right to refuse, cancel, or suspend service at our sole discretion as well.

In cases that any provision of this Agreement of use of website terms and conditions is deemed invalid, such invalidity shall not affect the remainder of this Agreement on terms and conditions by any means. Robust Web Designs have complete rights and autonomy that it may amend or replace such invalid provision with one that is completely valid and which achieves, to the extent possible, the original objectives and intent of Robust Web Designs as reflected in the respective original provision.

Robust Web Designs reserves absolute right to change the use of website terms and conditions without any prior notice or warning. Robust Web Designs highly recommend its users to review and read this statement of use of website terms and conditions in a timely manner in order to stay up to date with the amendments if made.

This statement of agreement supersedes and governs all prior proposals, agreements, or other communications made to the users of Robust Web Designs’ website.

Copyrights and Trademarks

By supplying logos, names, graphics, design theme, brand names, trademarks, content, words, pictures, images, ideas, visuals, illustrations, and other data to Robust Web Designs for inclusion in the customer’s website or other medium, the customer hereby fully declares that such material holds the appropriate copyright and/or trademark permissions. The ownership of such materials will remain with the customer.

Any creative work or artwork, images, or content supplied and/or designed by Robust Web Designs on behalf of the customer, will remain the property of Robust Web Designs and/or its suppliers. The customer may request for such rights in writing from Robust Web Designs, the necessary permission to use such materials (for which Robust Web Designs holds the copyright) in forms other than for which it was originally supplied, and Robust Web Designs may, at its discretion, grant it. All types of such permission must be first obtained in writing before it will allow any of the aforesaid creative work or artwork, images, text, or other data to be consumed.

The users agree to fully indemnify and hold Robust Web Designs free from all types of harm in any and all claims resulting from the customer in first not having obtained all the required copyright, and/or any other necessary permissions or grants.

Predominant Cognizance

This statement of use of website terms and conditions and understanding of Robust Web Designs and the Users with respect to the subject matter hereof supersedes any and all prior oral or written agreements and understandings, and any and all contemporaneous oral agreements and understandings between the Users and Robust Web Designs regarding the subject matter of this statement of use of website terms and conditions.

For further information on any query in regard to the stated terms and conditions, or would like to gather any type of information please feel free to contact us at info@robustwebdesigns.com